New Horizon Code Is Now Working Towards ISO 27001 Certification

Security has always been a core pillar at New Horizon Code. Every product we build and every feature we ship is guided by a commitment to protect the organisations that rely on us each day. Today, we are pleased to share an important milestone in that journey. We are now formally working towards achieving ISO 27001 certification, which is the internationally recognised standard for information security management. This certification is not simply a badge or a requirement. It reflects the values we operate by. Our customers place significant trust in us, particularly within the NDIS, Child Safety and broader care sectors, where security and reliability are essential. Working towards ISO 27001 ensures that our internal systems, controls and operational processes align with globally accepted security best practices.

ISO 27001 establishes a structured and comprehensive framework for protecting information. It covers risk management, access control, data protection, encryption, incident response, infrastructure safeguards and continuous operational improvement. By adopting this framework, we are strengthening:

• The way we manage data
• The level of transparency we provide
• The consistency of our internal processes
• The safeguards that protect customer information
• The resilience of the platforms we develop

Our mission is simple. Build software that organisations can trust at every stage of their work. ISO 27001 is an important step in supporting that mission.

As part of this commitment, we have launched our public Trust Portal at trust.newhorizoncode.io. This portal allows customers and partners to easily access our security documentation, policies, infrastructure information and ongoing updates about our compliance and security practices. The Trust Portal will continue to expand over time. As we progress through the certification journey, new documents, summaries and insights will be added. Our goal is to provide clear visibility into how we prioritise and protect the data entrusted to us.

Working towards ISO 27001 brings real benefits to everyone who interacts with the New Horizon Code ecosystem. Customers can expect:

• Greater confidence in how their data is managed
• Stronger and more consistent security controls
• Improved operational reliability
• Increased transparency into our security posture
• Continued investment in governance and compliance

This certification journey reflects our long-term approach to security. It ensures that our platforms, including Diversity Sync’d, Carey, TobyHR and our internal tools, follow a structured and proven security framework that evolves with global standards.

Security is not a one-time effort. It is something that requires constant attention, continual refinement and ongoing investment. ISO 27001 represents the next chapter in our commitment to building safe and dependable technology. It also reinforces our belief that trust must be maintained through clear communication and responsible stewardship. We look forward to sharing updates as we move through each phase of this journey. The Trust Portal will remain the central place for all developments and information related to our security framework. If you have any questions about our certification process or would like more information about our security approach, our team is always available to assist.