Stay updated with the latest news, product launches, and important milestones from New Horizon Code and our family of companies.
Security has always been a core pillar at New Horizon Code. Every product we build and every feature we ship is guided by a commitment to protect the organisations that rely on us each day. Today, we are pleased to share an important milestone in that journey. We are now formally working towards achieving ISO 27001 certification, which is the internationally recognised standard for information security management. This certification is not simply a badge or a requirement. It reflects the values we operate by. Our customers place significant trust in us, particularly within the NDIS, Child Safety and broader care sectors, where security and reliability are essential. Working towards ISO 27001 ensures that our internal systems, controls and operational processes align with globally accepted security best practices.
As part of our ongoing efforts to simplify and improve your support experience, New Horizon Code PTY LTD has transitioned away from traditional Live Chat ticketing. Previously, conversations in live chat automatically created support tickets within our system. This workflow added unnecessary friction between initial contact and resolution. To deliver faster, more consistent support, all requests will now be managed directly within Live Chat, with escalation to our Engineering Team only when required.
After months of development, testing, and collaboration with providers across Australia, we're proud to announce that Diversity Sync'd Version 2 is officially live. This release marks the most significant update since Diversity Sync'd first launched — delivering a complete design overhaul, advanced compliance automation, and powerful new tools built to simplify workforce management for NDIS and Child Safety providers.
We're proud to introduce Fin, our new voice-based support agent — available now on 1300 980 034. This release marks an important step forward in how we deliver support: faster, more intelligent, and more human.
We are excited to announce the launch of our new, comprehensive Verification Portal, a significant step forward in our commitment to digital security and client trust. This portal provides two critical new services: Document Signature Hash Verification and New Horizon Code ID Verification.