Social Media Policy

This Social Media Policy explains how New Horizon Code PTY LTD, including its products, services, applications, brands, and trading names, manages its official social media channels.

This Policy applies to social media pages, profiles, groups, posts, comments, direct messages, advertisements, and other public or private interactions operated by or on behalf of New Horizon Code PTY LTD, including but not limited to:

• New Horizon Code
• Diversity Sync’d
• Carey
• TobyHR
• Syrup
• Profile Dock
• Any other current or future product, app, brand, or service operated by New Horizon Code PTY LTD

In this Policy, “we”, “us”, and “our” means New Horizon Code PTY LTD and its related products, services, applications, brands, and trading names.

We use social media to share updates, announcements, educational content, product information, support information, community updates, marketing content, and general business communications.

Our social media channels may be used to:

• announce product updates, releases, outages, or service changes;
• share educational or industry-related information;
• promote our products, services, apps, or brands;
• respond to general questions;
• provide links to support resources;
• communicate with customers, users, partners, and the broader community;
• publish marketing campaigns, case studies, testimonials, or product demonstrations.

This Policy should be read together with our other policies, including our:

• Terms of Service;
• Privacy Policy;
• Support Policy;
• Data Retention Policy;
• Cookie Policy, where applicable;
• product-specific terms, policies, or agreements.

Where there is any inconsistency between this Policy and a product-specific agreement or written contract, the product-specific agreement or written contract will apply to the extent of the inconsistency.

Only social media accounts that are clearly operated by us, linked from our official websites, or otherwise confirmed by us should be treated as official.

We may operate separate social media accounts for different products, brands, or services. A post made by one product or brand account may relate only to that specific product or brand and may not apply to all New Horizon Code services.

We are not responsible for unofficial accounts, fan pages, impersonation accounts, copied content, or third-party pages that refer to our business, products, employees, customers, or services.

Content shared on our social media channels is provided for general informational and promotional purposes only.

Although we aim to keep information accurate and up to date, social media content may become outdated, incomplete, or superseded. Product features, pricing, availability, release dates, screenshots, designs, integrations, and service details may change without notice.

Official terms, pricing, service commitments, and contractual obligations are determined by the relevant agreement, order form, website page, written quote, or policy that applies to your use of the relevant product or service.

Content we publish on social media does not constitute legal, financial, clinical, medical, accounting, compliance, regulatory, or other professional advice.

Some of our products may support organisations operating in regulated industries, including disability, health, child safety, employment, finance, or care-related sectors. Any content we publish about these industries is general in nature and should not be relied on as a substitute for professional advice.

You are responsible for obtaining appropriate advice before making decisions based on any information shared through our social media channels.

We welcome respectful engagement on our social media channels.

When interacting with our social media accounts, you must not post, send, upload, tag us in, or otherwise share content that is:

• abusive, threatening, harassing, bullying, intimidating, or discriminatory;
• defamatory, misleading, deceptive, or malicious;
• obscene, sexually explicit, graphic, or otherwise inappropriate;
• hateful or targeted at a person or group based on protected attributes;
• spam, scam, phishing, fraudulent, or commercially exploitative;
• unlawful or encouraging unlawful conduct;
• invasive of another person’s privacy;
• infringing intellectual property rights;
• impersonating another person, business, employee, customer, or representative;
• designed to disrupt, damage, overload, or interfere with our services or social channels;
• unrelated, repetitive, or disruptive to the relevant discussion;
• likely to compromise security, confidentiality, or safety.

We may monitor, moderate, hide, restrict, delete, report, or respond to content on our social media channels at our discretion.

We may remove or restrict content that we consider inappropriate, unsafe, unlawful, misleading, confidential, offensive, irrelevant, promotional, or inconsistent with this Policy.

We may also block, mute, restrict, or report users who breach this Policy, repeatedly post inappropriate content, misuse our channels, impersonate others, or engage in behaviour we consider harmful or unlawful.

Where appropriate, we may report unlawful content or behaviour to the relevant social media platform, regulator, law enforcement agency, or other authority. This approach is consistent with public-sector moderation practices used by Australian communications regulators.

We are not required to explain or justify moderation decisions on a case-by-case basis.

You may contact us through social media direct messages, comments, or mentions. However, social media is not our primary support channel.

For support requests, account issues, billing questions, privacy requests, security concerns, or urgent service matters, you should use the official support or contact channels listed on the relevant product website.

Please do not send sensitive information through social media, including:

• passwords;
• login codes;
• payment details;
• bank details;
• identity documents;
• health information;
• participant, client, patient, or staff records;
• confidential business information;
• private employment information;
• personal information about another person;
• security vulnerabilities or exploit details.

When you interact with us on social media, we may collect or have access to personal information such as your name, username, profile photo, public comments, messages, reactions, tags, posts, shared content, and any information you choose to provide.

Personal information can include a broad range of information or opinions that identify, or could reasonably identify, an individual.

We handle personal information in accordance with our Privacy Policy and applicable privacy laws. Organisations must collect personal information in a lawful and fair way, and where practical, collect it directly from the individual.

Social media platforms may also collect, use, disclose, store, and process your information under their own terms and privacy policies. We do not control how third-party social media platforms handle your personal information.

Before interacting with us on social media, you should review the privacy settings, terms, and policies of the platform you are using.

Comments, reactions, tags, mentions, reviews, and posts made on public social media platforms may be visible to other users.

You are responsible for the information you choose to make public. You should not post personal, confidential, sensitive, or commercially sensitive information in public comments or posts.

If you post information publicly, we may not be able to fully remove it, especially if it has already been copied, indexed, screenshotted, shared, or stored by third parties.

If you tag, mention, comment on, message, submit, upload, or otherwise share content with us on social media, you grant us permission to view, respond to, moderate, store, and use that content for the purpose of managing our social media channels, responding to you, operating our business, protecting our legal interests, and improving our products or communications.

We may also reshare or refer to user-generated content, such as testimonials, reviews, feedback, screenshots, comments, tags, or posts, where permitted by law and platform rules.

Where content contains personal information, client information, staff information, confidential information, or sensitive information, we may decline to reshare it or may request further permission before using it.

You must only share content that you have the right to share.

We may receive reviews, testimonials, ratings, comments, or feedback through social media.

By submitting feedback publicly, you acknowledge that it may be visible to others and may be used by us for business, marketing, support, quality assurance, or product improvement purposes.

We may contact you to clarify feedback, request permission to use a testimonial, or respond to a concern.

We may remove or report reviews or comments that are false, misleading, defamatory, abusive, spam, promotional, or otherwise inconsistent with this Policy.

We may share screenshots, videos, demonstrations, mock-ups, previews, or examples of our products on social media.

Unless stated otherwise, screenshots, mock-ups, and demonstrations are illustrative only. They may not represent the final product, full functionality, current interface, live data, actual customer data, or features available on all plans.

We take reasonable steps to avoid publishing confidential customer information, personal information, or sensitive operational data. If you believe content we have published contains information that should not be public, please contact us immediately using our official contact channels.

Our social media channels may include links to third-party websites, tools, services, articles, resources, platforms, or content.

Third-party links are provided for convenience only. We do not control and are not responsible for third-party content, privacy practices, security, accuracy, availability, or terms of use.

The inclusion of a third-party link does not necessarily mean we endorse, approve, sponsor, or are affiliated with the third party.

Your use of social media platforms is also governed by the terms, policies, community standards, and privacy notices of the relevant platform.

This may include platforms such as LinkedIn, Facebook, Instagram, X, TikTok, YouTube, Threads, Reddit, Discord, Slack communities, or any other platform we use.

We are not responsible for actions taken by those platforms, including account suspension, content removal, advertising restrictions, privacy changes, algorithmic distribution, or moderation decisions.

We may run paid advertising, boosted posts, sponsored content, retargeting campaigns, or promotional campaigns through social media platforms.

Advertising may be targeted based on information available to or processed by the relevant platform. We do not control all factors used by social media platforms to determine who sees an advertisement.

Where required, sponsored, paid, or promotional content will be identified in accordance with applicable laws, advertising standards, and platform rules.

From time to time, we may run competitions, giveaways, promotions, referral campaigns, or social media offers.

Additional terms may apply to those campaigns. If campaign-specific terms are provided, they will apply in addition to this Policy.

Unless expressly stated, our competitions, giveaways, and promotions are not sponsored, endorsed, administered by, or associated with the relevant social media platform.

We will never ask you to publicly post your password, authentication code, banking details, payment card details, or sensitive identity information on social media.

You should be cautious of impersonation accounts, fake support profiles, scam messages, phishing links, fake job offers, fake invoices, and fraudulent promotions.

If you receive a suspicious message claiming to be from us, do not click links or provide personal information. Contact us through our official website or support channel to verify the communication.

Unless otherwise stated, all content we publish on social media, including text, images, graphics, logos, videos, screenshots, animations, product names, designs, and branding, is owned by or licensed to us.

You may view, share, or interact with our content using normal platform functionality, provided you do not:

• claim our content as your own;
• remove branding, notices, or attribution;
• use our content in a misleading or deceptive way;
• imply endorsement, partnership, or affiliation without permission;
• reproduce or commercially exploit our content without permission;
• use our intellectual property in a way that damages our reputation or rights.

All third-party trademarks, logos, product names, and platform names remain the property of their respective owners.

From time to time, our employees, contractors, directors, partners, or representatives may engage with social media.

Unless a person is posting through an official company account or is expressly authorised to speak on our behalf, their views are their own and do not necessarily represent our official position.

Only authorised representatives may make official statements on behalf of New Horizon Code PTY LTD or its products, services, applications, brands, or trading names.

We do not guarantee that our social media channels will be available, monitored, or updated at all times.

Social media platforms may experience outages, restrict access, remove posts, suspend accounts, change algorithms, alter visibility, or modify their features without notice.

For important matters, you should contact us through our official website, support, privacy, billing, or security channels.

You can contact us if you believe that content on our social media channels:

• breaches this Policy;
• contains personal or confidential information;
• infringes intellectual property rights;
• is misleading, harmful, or inappropriate;
• involves impersonation, scams, or fraudulent activity;
• raises privacy, security, or safety concerns.

We may update this Social Media Policy from time to time.

The updated version will be published on our website or otherwise made available through our official channels. The “Last updated” date will indicate when the Policy was most recently changed.

Your continued interaction with our social media channels after this Policy is updated means you accept the updated Policy.