Giveaways, Competitions & Promotions Policy

This Giveaways, Competitions & Promotions Policy explains how New Horizon Code PTY LTD, including its products, services, applications, brands, and trading names, conducts giveaways, competitions, promotions, prize draws, referral campaigns, social media promotions, and similar campaigns.

In this Policy, “we”, “us”, and “our” means New Horizon Code PTY LTD and its related products, services, applications, brands, trading names, and product accounts.

This Policy applies to promotions conducted by or on behalf of New Horizon Code PTY LTD, including but not limited to promotions for:

• New Horizon Code
• Diversity Sync’d
• Carey
• TobyHR
• Syrup
• Profile Dock
• Any other current or future product, app, service, brand, or campaign operated by us

We may run giveaways, competitions, prize draws, promotional offers, referral campaigns, or social media promotions from time to time.

This Policy explains the general rules that apply to those promotions, including eligibility, entry requirements, prize conditions, winner selection, privacy, moderation, and our rights to cancel or amend a promotion.

Each promotion may also have its own specific terms, including opening dates, closing dates, prize details, entry method, eligibility rules, and winner selection process.

Each giveaway, competition, or promotion may be subject to additional campaign-specific terms.

Campaign-specific terms may include:

• the name of the promotion;
• the product, brand, or account running the promotion;
• who is eligible to enter;
• how to enter;
• the opening date and closing date;
• the prize or offer;
• the total prize value;
• how winners are selected;
• when winners are announced or contacted;
• any limits, conditions, exclusions, or restrictions.

If there is any inconsistency between this Policy and campaign-specific terms, the campaign-specific terms will apply to the extent of the inconsistency.

We may run different types of promotions, including:

• giveaways;
• random prize draws;
• games of chance;
• games of skill;
• referral promotions;
• launch offers;
• discount campaigns;
• bonus offers;
• social media competitions;
• user-generated content campaigns;
• newsletter sign-up promotions;
• customer appreciation campaigns;
• product waitlist promotions;
• feedback or survey incentives.

Some promotions may be based on chance, while others may be based on skill, creativity, merit, judging criteria, or completion of a valid action.

Unless campaign-specific terms state otherwise, promotions are open only to individuals who:

• are at least 18 years old;
• are residents of Australia;
• comply with this Policy and the relevant campaign-specific terms;
• submit a valid entry during the promotion period;
• are not prohibited from entering by law.

We may restrict a promotion to specific states, territories, countries, customer types, subscription plans, industries, users, products, or platforms.

Employees, contractors, directors, officers, suppliers, agencies, and immediate family members of New Horizon Code PTY LTD may be excluded from entering unless the campaign-specific terms state otherwise.

To enter a promotion, entrants must follow the entry method stated in the campaign-specific terms or promotional post.

Entry methods may include actions such as:

• commenting on a social media post;
• liking or reacting to a post;
• following an official account;
• tagging another person, where permitted by platform rules;
• sharing a post, where permitted by platform rules;
• signing up to a newsletter;
• joining a waitlist;
• completing a form;
• submitting feedback;
• referring another person or organisation;
• creating or submitting original content;
• purchasing or subscribing, where legally permitted and clearly stated.

We may reject entries that are incomplete, late, duplicated, automated, fraudulent, misleading, inappropriate, unlawful, or inconsistent with this Policy.

Unless campaign-specific terms clearly state otherwise, no purchase is required to enter a giveaway or competition.

Where a purchase, subscription, or paid plan is required to participate in a promotion, this will be clearly disclosed in the campaign-specific terms and must comply with applicable laws.

We will not make false or misleading claims about prices, prizes, offers, benefits, product features, availability, or promotion conditions. Australian Consumer Law applies to social media advertising and promotions, and businesses must not make false or misleading claims.

Each promotion will run for the period stated in the campaign-specific terms or promotional post.

Entries received before the opening time or after the closing time may be invalid.

We are not responsible for entries that are delayed, lost, misdirected, not received, corrupted, inaccessible, blocked, removed, filtered, or affected by platform issues, technical faults, outages, internet failures, or user error.

Prize details will be stated in the campaign-specific terms or promotional post.

Prizes may include items such as:

• gift cards;
• subscriptions;
• service credits;
• account credits;
• merchandise;
• discounts;
• free access periods;
• product upgrades;
• consultation sessions;
• event tickets;
• digital products;
• other promotional benefits.

Prizes are not transferable, exchangeable, or redeemable for cash unless we expressly state otherwise.

We may substitute a prize with another prize of equal or greater value if the advertised prize becomes unavailable for reasons outside our reasonable control.

Any taxes, fees, travel costs, internet costs, device costs, insurance, setup costs, or other expenses associated with accepting or using a prize are the responsibility of the winner unless stated otherwise.

The winner selection method will be stated in the campaign-specific terms.

For games of chance, winners may be selected randomly from all valid entries.

For games of skill, winners may be selected based on judging criteria such as creativity, originality, relevance, quality, usefulness, accuracy, or alignment with the promotion theme.

Where a promotion is judged, the judges’ decision is final and no correspondence will be entered into unless required by law.

We may verify entries before confirming a winner.

Winners may be notified by:

• direct message;
• email;
• phone;
• comment reply;
• public social media announcement;
• platform notification;
• any other method stated in the campaign-specific terms.

Winners may be required to confirm their identity, eligibility, contact details, delivery details, account details, or other information reasonably required to provide the prize.

If a winner does not respond within the timeframe stated in the campaign-specific terms, or within a reasonable timeframe if no timeframe is stated, we may redraw, rejudge, or select another winner.

By entering a promotion, you acknowledge that we may publicly announce winners using details such as:

• first name;
• surname initial;
• social media username;
• business name;
• state or territory;
• submitted entry;
• winning comment or content.

We will not intentionally publish sensitive personal information as part of a winner announcement.

Some promotions may require entrants to submit content, such as comments, photos, videos, testimonials, screenshots, captions, designs, reviews, feedback, or other materials.

By submitting content as part of a promotion, you confirm that:

• you created the content or have the right to submit it;
• the content does not infringe another person’s rights;
• the content is not misleading, unlawful, offensive, defamatory, or inappropriate;
• the content does not contain confidential or sensitive information;
• the content does not include another person’s personal information without permission.

By entering, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, share, display, adapt, and promote your submitted content for the purpose of operating, marketing, and reporting on the promotion, unless campaign-specific terms state otherwise.

You must not submit entries or engage in conduct that is:

• fraudulent, automated, fake, or misleading;
• generated through bots, scripts, fake accounts, or bulk entry tools;
• abusive, threatening, harassing, discriminatory, or hateful;
• sexually explicit, graphic, obscene, or otherwise inappropriate;
• defamatory or damaging to another person or organisation;
• unlawful or encouraging unlawful conduct;
• infringing intellectual property rights;
• invasive of another person’s privacy;
• impersonating another person, business, or brand;
• spam or unauthorised advertising;
• designed to manipulate, disrupt, or unfairly influence the promotion.

We may disqualify any entrant who breaches this Policy, breaches campaign-specific terms, tampers with the entry process, acts dishonestly, damages our reputation, or attempts to gain an unfair advantage.

Promotions conducted through social media platforms are also subject to the terms, policies, community standards, and promotion rules of the relevant platform.

This may include platforms such as LinkedIn, Facebook, Instagram, TikTok, X, YouTube, Threads, Discord, Reddit, or any other platform used for the promotion.

Unless expressly stated otherwise, our promotions are not sponsored, endorsed, administered by, or associated with any social media platform.

By entering a social media promotion, you release the relevant social media platform from liability to the extent permitted by law.

Some promotions may involve third-party prizes, sponsors, suppliers, partners, or service providers.

Third-party prizes may be subject to the third party’s own terms, conditions, availability, expiry dates, warranties, policies, and restrictions.

We are not responsible for any act, omission, delay, failure, product defect, service issue, cancellation, refusal, or change made by a third-party supplier, except to the extent required by law.

We may collect, use, store, and disclose personal information for the purpose of operating and administering a promotion.

This may include information such as your:

• name;
• email address;
• phone number;
• social media username;
• postal address;
• account details;
• business name;
• entry content;
• eligibility information;
• prize delivery details.

We handle personal information in accordance with our Privacy Policy and applicable privacy laws. Personal information generally includes information or opinions that identify, or could reasonably identify, an individual.

We may disclose information to service providers, social media platforms, prize suppliers, delivery providers, professional advisers, regulators, or authorities where reasonably required to administer the promotion or comply with law.

If a promotion involves signing up to a mailing list, newsletter, waitlist, product update list, or marketing campaign, this will be disclosed in the campaign-specific terms or entry method.

You may unsubscribe from marketing communications where required by law.

Entering a promotion does not automatically mean you have agreed to receive ongoing marketing unless this is clearly stated and you have provided any required consent.

We are not responsible for technical issues that affect entry, participation, communication, winner selection, or prize delivery.

This may include:

• internet outages;
• platform outages;
• account restrictions;
• removed comments;
• hidden entries;
• algorithmic filtering;
• delayed messages;
• email delivery issues;
• broken links;
• form errors;
• device issues;
• unauthorised interference;
• cybersecurity incidents;
• incorrect information submitted by an entrant.

If a technical issue materially affects a promotion, we may modify, suspend, cancel, redraw, rejudge, or extend the promotion where reasonable and lawful.

We may change, suspend, cancel, postpone, or withdraw a promotion where reasonably necessary, including where:

• the promotion cannot run as planned;
• there is a technical issue;
• there is fraud, abuse, tampering, or manipulation;
• a platform changes or removes functionality;
• a prize becomes unavailable;
• there is a legal, regulatory, safety, or security concern;
• continuing the promotion may damage our business, users, customers, or reputation.

Where required, we will take reasonable steps to notify affected entrants.

We aim to conduct promotions in accordance with applicable Australian laws, including consumer law, privacy law, advertising standards, and state or territory trade promotion requirements.

Permit or authority requirements may depend on whether the promotion is a game of skill or chance, the total prize value, and where entrants are located. For example, Queensland promotional games generally do not require a licence, while some jurisdictions may impose authority, notification, or record-keeping requirements depending on the prize pool and promotion structure.

We may restrict eligibility, exclude certain locations, delay launch, amend promotion terms, or cancel a promotion if required for legal or compliance reasons.

To the maximum extent permitted by law, we are not liable for any loss, damage, cost, injury, delay, disappointment, or claim arising from or connected with a promotion, except where caused by our negligence, breach of law, or where liability cannot be excluded.

Nothing in this Policy excludes, restricts, or modifies any rights you may have under applicable consumer protection laws that cannot be excluded.

If you have questions about a giveaway, competition, or promotion, please contact us using the details provided in the relevant campaign-specific terms or through our official contact channels.